Troubleshooting

Common issues you can resolve yourself. If something here points at a configuration problem, your organization admin or operator can help.

Symptom	Likely cause	What to do
A model is greyed out / unavailable	Its provider isn't configured	Pick another model, or ask your operator to configure that provider.
A model isn't in the picker at all	Your org's EU-only policy blocks it	Use an EU model, or an admin can adjust the policy in Organization → Security.
Chat says a model is "processed outside the EU"	Residency gate	Choose an EU-processed model.
"This uses tools/knowledge that require the runtime…"	The runtime is temporarily unavailable	Retry shortly; if it persists, contact your operator.
Didn't get the login email code	Mailer not configured, or email delayed	Check spam; ask your admin whether email delivery is set up. Consider adding a passkey.
Passkey won't register	Browser/device doesn't support WebAuthn, or you're not on HTTPS	Use a supported browser over HTTPS; try another device.
An action was blocked with a budget message	Your limit or the org budget is reached	Ask an admin to raise your limit or budget, or use a cheaper model.
The coordinator answered without delegating	No delegation edges / team members not set	Connect the coordinator's team handle to agent nodes. See Agent orchestration.
The shared chat widget shows "connecting…"	The share link expired or the app restarted	Mint a fresh link from the workflow's live conversation.
An interactive workflow shows no reply	Not marked Persistent, or you sent no message	Enable Persistent + Interactive and send a message. See Interactive workflows.
I need my data exported or deleted	—	Use the controls in your profile.

Still stuck? Note what you were doing and any on-screen message, and reach out to your organization admin or niil operator.